Shipping Policy

1. Overview

ASIMOV Stores specializes in premium robot shipping from China to over 220 countries and territories worldwide via FedEx’s global logistics network. This shipping policy ensures safe, tracked, and professional delivery of industrial, humanoid, and companion robots to customers globally.

2. Shipping Options from China

2.1 Air Express – Maximum Speed

FedEx International Priority: Delivery: 1–3 business days from China Service: Door-to-door with tracking

Includes: Customs clearance & documentation management.
Guarantee: Money-back delivery time guarantee
Best For: High-end robots, urgent shipments

FedEx International Economy: Delivery: 2–5 business days from China

Service: Door-to-door with tracking
Includes: Customs clearance
Best For: Standard deliveries at balanced price/speed

2.2 Ocean Freight – Maximum Savings

FedEx Ocean Freight: Delivery: 10–35 business days (depending on destination)

Options: FCL and LCL.
Services: Port-to-port, port-to-door, door-to-door.
Best For: Large, non-urgent, cost-sensitive orders.

Express Maritime Routes

China → US West Coast: 10–12 business days
China → Europe: 15–25 business days
China → Australia: 12–18 business days
China → Japan: 8–12 business days
China → Southeast Asia: 5–10 business days

3. Transparent Pricing Structure

3.1 Humanoid Robots (20–50 kg)

Destination	FedEx Priority	FedEx Economy	Ocean Freight
United States	$280–420	$180–280	$120–180
Central Europe	$320–480	$220–320	$140–200
Japan	$250–350	$160–240	$100–150
Australia	$380–520	$280–380	$160–220
South Korea	$240–330	$150–220	$90–140
Singapore	$220–300	$140–200	$80–120
Canada	$290–430	$190–290	$130–190
United Kingdom	$340–500	$240–340	$150–210

3.2 Companion Robots (5–15 kg)

Destination	FedEx Priority	FedEx Economy	Ocean Freight
United States	$120–200	$80–140	$60–100
Central Europe	$140–240	$100–180	$70–120
Japan	$110–170	$70–120	$50–80
Australia	$180–280	$130–200	$80–140
South Korea	$100–160	$65–110	$45–75
Singapore	$95–150	$60–100	$40–70
Canada	$130–210	$85–150	$65–105
United Kingdom	$150–250	$105–185	$75–125

All prices in USD. Rates include basic customs management. Weekly fuel surcharges and destination fees may apply.

4. Shipping Insurance

FedEx Declared Value Coverage

Basic coverage: First $100 free.
Extended: $100.01–300 → $4.50 extra.
Additional: $1.50 per $100 beyond $300.
Max: $50,000 per shipment (express services)

Independent Comprehensive Insurance (Recommended)

Coverage independent of FedEx liability.
Claims processed within 24–48h.
Global coverage for all destinations.
Competitive rates starting at 1% of robot value

5. FedEx Global Coverage

Available: Over 220 countries & territories.
Excluded: Myanmar, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, North Korea, Somalia, and other sanctioned/restricted regions.
Note: Coverage may be suspended due to customs or geopolitical restrictions. Always verify current FedEx coverage before purchase.

6. Shipping Regulations & Restrictions

Lithium Batteries: Allowed under UN3481 with strict packaging, ≤100Wh limit, ≤30% charge, special labeling.
Weight & Dimension Limits:
- Standard packages: max 68 kg, length 274 cm.
- Freight: no weight limit (approval >68kg per piece). Pallets max 178×302×203 cm.

7. Required Documentation

Commercial invoice (3 copies minimum)
Packing list
Export license (if applicable)
Battery declaration
Certificate of origin (for preferential duties)
Insurance documentation (if selected)

8. Shipping Process

Order Preparation (1–3 days, + battery/custom orders extra time)
Professional Packaging (anti-static, shock-resistant, climate-protected)
Documentation & Customs Clearance
Pickup & Tracking (FedEx facility, real-time updates)
Customs Clearance (duties, import permits, compliance checks)
Final Delivery (signature required, proof of delivery)

9. Customer-Specific Policies

Individuals: Costs shown at checkout; standard support.
Corporates: Volume discounts, custom SLAs, NET 30/60 payment terms, priority support, consolidated logistics.

10. Tracking & Notifications

Real-time GPS updates every 4h, customs status, weather delays, proof of delivery. Notifications via email, SMS, WhatsApp (premium), app, or web dashboard.