- info@asimovstores.eu
Last updated: September 21, 2025
Asimov Stores is an e-commerce platform specialized in the sale of robots and related services. These Terms of Service (“Terms”) govern the use of our services and the contractual relationship between Asimov Stores (“the Company”, “we”) and the user (“Customer”, “you”). By accessing and using our services, you agree to be legally bound by these Terms in their entirety.
Service Description: – Sale of industrial, domestic, and specialized robots. – Updated catalog with detailed technical specifications. – Prices subject to change without prior notice.
Conditions: – Prices include VAT when applicable. – Availability is subject to stock. – We reserve the right to cancel orders due to lack of inventory. – Orders are considered firm once payment is confirmed.
Warranties (modified): – Manufacturer’s warranty according to product specifications. – For individual customers: warranty between 10 and 12 months (according to usage and maintenance conditions established in the product sheet and user manual). – For corporate/business customers: extended warranties up to 24 months (subject to contract and preventive maintenance plan). – Exclusions: damage due to misuse, unauthorized modifications, use outside specifications.
Service Description: – Custom robot programming according to customer specifications. – Configuration of operational parameters. – Installation of specialized software.
Conditions: – Requires detailed technical specifications from the customer. – Delivery time for any programming: 15 days (calendar), provided the technical information provided is complete and validated. – Important note: manufacturing a new machine may require additional time prior to shipping; transportation also adds time depending on the selected mode (see 2.3 and 2.11). – Subsequent modifications subject to additional costs.
Limitations: – We do not guarantee compatibility with unspecified third-party software. – The customer is responsible for providing accurate technical information.
Service Description: – Shipping via FedEx for domestic and international deliveries. – Our site features real-time tracking service from delivery to FedEx until receipt by the customer. – FedEx transport modalities: by ship (sea shipping, up to 30 days) and/or by plane (air shipping, 15 days), to which manufacturing days must be added when applicable.
Country Coverage (detailed list): – FedEx ships to more than 220 countries and territories. Below are listed the countries/territories served according to FedEx’s public guide (updated April 15, 2024), as well as exceptions where FedEx does not currently accept shipments. Coverage may change without prior notice due to regulatory or operational conditions.
Countries and territories served by FedEx (alphabetical list, subject to change): Afghanistan; Albania; Algeria; American Samoa; Andorra; Angola; Anguilla; Antigua; Argentina; Armenia; Aruba; Australia; Austria; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Barbuda; Belarus; Belgium; Belize; Benin; Bermuda; Bhutan; Bolivia; Bonaire; Bosnia and Herzegovina; Botswana; Brazil; British Virgin Islands; Brunei; Bulgaria; Burkina Faso; Burundi; Cambodia; Cameroon; Cape Verde; Cayman Islands; Central African Republic; Chad; Channel Islands (U.K.); Chile; China; Colombia; Congo, Democratic Republic Of; Congo, Republic Of; Cook Islands; Costa Rica; Croatia; Curaçao; Cyprus; Czech Republic; Denmark; Djibouti; Dominica; Dominican Republic; East Timor; Ecuador; Egypt; El Salvador; England (U.K.); Equatorial Guinea; Eritrea; Estonia; Ethiopia; Faroe Islands; Fiji; Finland; France; French Guiana; French Polynesia; Gabon; Gambia; Georgia; Germany; Ghana; Gibraltar; Greece; Greenland; Grenada; Guadeloupe; Guam; Guatemala; Guinea; Guinea Bissau; Guyana; Haiti; Honduras; Hong Kong SAR, China; Hungary; Iceland; India; Indonesia; Iraq; Ireland, Northern (U.K.); Ireland, Republic Of; Israel; Italy; Ivory Coast; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kuwait; Kyrgyzstan; Laos; Latvia; Lebanon; Lesotho; Liberia; Libya; Liechtenstein; Lithuania; Luxembourg; Macau SAR, China; Macedonia (North Macedonia); Madagascar; Malawi; Malaysia; Maldives, Republic Of; Mali; Malta; Marshall Islands; Martinique; Mauritania; Mauritius; Mexico; Micronesia; Moldova; Monaco; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Namibia; Nepal; Netherlands (Holland); New Caledonia; New Zealand; Nicaragua; Niger; Nigeria; Norway; Oman; Pakistan; Palau; Palestine Authority; Panama; Papua New Guinea; Paraguay; Peru; Philippines; Poland; Portugal; Puerto Rico; Qatar; Réunion Island; Romania; Russia; Rwanda; Saba; Saipan; Samoa; San Marino; Saudi Arabia; Scotland (U.K.); Senegal; Serbia; Seychelles; Sierra Leone; Singapore; Slovak Republic; Slovenia; South Africa; South Korea; Spain; Sri Lanka; St. Barthélemy; St. Croix; St. Eustatius; St. John; St. Kitts & Nevis; St. Lucia; St. Martin/St. Maarten; St. Thomas; St. Vincent (St. Vincent & Grenadines); Sudan; Suriname; Swaziland (Eswatini); Sweden; Switzerland; Syria; Taiwan, China; Tajikistan; Tanzania; Thailand; Togo; Tonga; Trinidad & Tobago; Tunisia; Turkey; Turkmenistan; Turks & Caicos Islands; U.S. Virgin Islands; Uganda; Ukraine; United Arab Emirates; United Kingdom; United States; Uruguay; Uzbekistan; Vanuatu; Vatican City; Venezuela; Vietnam; Wales (U.K.); Wallis & Futuna; Yemen, Republic Of; Zambia; Zimbabwe.
Countries/Regions where FedEx does NOT currently accept shipments (subject to change): Myanmar (Burma); Central African Republic; Union of the Comoros; Cuba; Equatorial Guinea; Falkland Islands; Guinea-Bissau; Iran; Johnston Island; Kiribati; North Korea; Nauru; Niue; Saint Pierre and Miquelon; Sao Tome and Principe (Democratic Republic); Sierra Leone; Solomon Islands; Somalia; Saint Helena; Sudan; Syrian Arab Republic; Tajikistan; Tokelau; Turkmenistan; Tuvalu; Wake Island; Yemen.
Important notes on coverage: – Some countries listed as served may have service temporarily suspended or limited (e.g., customs or geopolitical restrictions). Always verify the most recent coverage status on the FedEx website before purchasing. – Deliveries to remote areas may require additional time. – The customer is responsible for providing the correct address and being available for receipt.
Shipping conditions and responsibilities: – Shipping costs are calculated according to weight, dimensions, destination, and selected modality (sea/air). – Asimov Stores is responsible until package delivery to FedEx; FedEx assumes responsibility during transport. – The customer must verify the package upon delivery and report incidents within 48 hours.
Service Description: – Supply of spare parts for defective robots. – Prior technical diagnosis. – Original manufacturer parts.
Conditions: – Applicable during warranty period. – Requires technical diagnosis confirming the defect. – Availability subject to manufacturer stock.
Process: 1) Defect report with documentation. 2) Remote or on-site technical diagnosis. 3) Replacement authorization. 4) Spare part shipment.
Service Description: – Repair services for catalog robots. – Coverage in United States, South Korea, and China. – Specialized technicians by region.
Conditions: – Available for products purchased at Asimov Stores. – Repair costs according to diagnosis. – Repair time: 7-21 business days.
Geographic Limitations: – USA: Coverage in major cities. – Korea: Seoul and metropolitan area. – China: Beijing, Shanghai, Shenzhen.
Service Description: – Firmware and software updates; functionality improvements; security patches.
Conditions: – Free updates during the first year. – Subsequent updates subject to cost. – Compatibility verified before installation.
Process: – Notification of available updates. – Remote or on-site download and installation. – Post-update functionality verification.
IMPORTANT NOTICE: Robotic technology is in constant evolution and development. By acquiring our products and services, the customer acknowledges and accepts that:
Technological Limitations: – Robots may present limitations inherent to current technology. – Performance may vary according to environmental and usage conditions. – Some functionalities may require future updates.
Associated Risks: – Possible unpredictable technical failures. – Incompatibility with future systems. – Technological obsolescence.
Disclaimer: – Asimov Stores does not guarantee perfect performance under all conditions. – We are not responsible for limitations inherent to current technology. – The customer assumes risks associated with developing technology.
Service Description: – Specialized technical support for orders exceeding $100,000 USD. – International on-site technical assistance. – Specialized consulting.
Included Benefits: – Dedicated technician assigned to the project. – 24/7 support during implementation. – Customer personnel training. – Scheduled preventive maintenance.
Conditions: – Minimum purchase: $100,000 USD. – Service contract for minimum 12 months. – Coverage in major world cities.
International transport options: – Sea shipping (ship): 30 days estimated (may vary due to customs and port congestion). – Air shipping (plane): 10 days estimated (for express services; other air services may range between 10-15 days). Machine manufacturing days are added to these timeframes.
Special Conditions: – Holiday deliveries subject to availability. – Remote addresses may require additional time. – The customer is responsible for being available for receipt.
Service Description: – Technical support through web platform (online ticket opening) with automatic receipt confirmation response. – Knowledge base and tutorials.
Features: – Available 24/7. – Supported languages: Spanish, English, Chinese (Mandarin), Portuguese, and French. – Target first human response time: maximum 2 hours on business days.
Included Services: – Remote diagnosis. – Troubleshooting guides. – Technical visit scheduling. – Manual and documentation downloads.
Individuals: warranty between 9 and 12 months, provided usage, maintenance, and product registration conditions specified are met.
Companies: extended warranties up to 24 months, subject to contract, preventive maintenance plan, and usage metrics (working hours, cycles, etc.).
Coverage: manufacturing and material defects. – Exclusions: damage due to misuse, normal wear, unauthorized modifications, use outside specifications.
Programming: 90 days functional warranty.
Repairs: 6 months warranty on performed repairs.
Updates: compatibility warranty for 30 days.
Warranties are non-transferable. – Require valid proof of purchase. – Do not cover damage from external causes.
The Customer expressly acknowledges and accepts that robotic technology is in constant development and that, by its nature, may present failures, software errors, unexpected behaviors, or operational impacts that —in certain contexts— could seriously affect the physical integrity of persons and property. The Customer declares understanding these risks and commits to using Asimov Stores products and services diligently, strictly complying with instructions, manuals, safety protocols, applicable regulations, and operational limits.
To the maximum extent permitted by applicable law, Asimov Stores and its affiliates shall not be liable for:
The total aggregate liability of Asimov Stores, for any claim related to products or services, is limited to the amount actually paid by the Customer for the specific product or service that originated the claim.
The Customer commits to:
At ASIMOV, we stand behind the precision of our robotics. You have 14 calendar days from the date of delivery to request a return if you are not entirely satisfied with your purchase.
Once your return is received and inspected by our technical team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the unit’s technical state.
At ASIMOV, we prioritize the security of your information. We collect personal data (such as name, email, shipping address, and payment details) strictly to process your orders, provide technical support, and enhance your user experience with our robotics ecosystem.
We understand the sensitivity of data processed by our units.
Operational Data: Any data generated by the robot during its operation (mapping, interaction logs, or environmental sensing) is encrypted and remains under the user’s control.
Storage: ASIMOV does not store or access your robot’s internal visual or audio logs unless explicitly authorized by the user for diagnostic purposes.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We implement a variety of security measures, including SSL encryption and secure server protocols, to maintain the safety of your personal information when you place an order or access your account.
All robots, hardware, and specialized software sold through ASIMOV are the intellectual property of their respective manufacturers and developers. All trademarks, logos, brand names, and patents associated with third-party products are the property of their respective owners. ASIMOV’s use of these marks is solely for the purpose of identifying the products and facilitating their authorized sale.
Any software or AI firmware embedded in the robots is licensed directly by the original manufacturer to the end-user.
All original content featured on this website—including but not limited to custom product descriptions, marketing graphics, website design, and curated technical guides—is the exclusive property of ASIMOV and is protected by international copyright laws. Any unauthorized reproduction or commercial use of our original materials is strictly prohibited.
Users are strictly prohibited from attempting to decompile, reverse engineer, or disassemble any third-party robotics hardware or software purchased through our service. Any such action may void the manufacturer’s warranty and constitute a violation of intellectual property laws for which the user will be solely liable.
Neither ASIMOV nor the customer shall be held liable for any failure or delay in performance under this Agreement to the extent that such failure or delay is caused by circumstances beyond their reasonable control. These events include, but are not limited to:
As a distributor of advanced robotics, ASIMOV relies on international shipping and manufacturing schedules. In the event of a Force Majeure, the timeframes for delivery, technical support, and warranty replacements may be extended for the duration of the event.
The party affected by a Force Majeure event must notify the other party as soon as reasonably possible, detailing the nature of the event and its anticipated impact on performance. Both parties shall use all reasonable efforts to mitigate the effects of the event and resume normal operations as soon as the circumstances permit.
In the event of any controversy, claim, or dispute arising out of or relating to the purchase of our robotics products or the use of our services, both ASIMOV and the Customer agree to first attempt to resolve the matter through informal, good-faith negotiations for a period of at least 30 calendar days before initiating any formal legal proceedings.
If the dispute cannot be resolved through informal negotiations, it shall be settled by binding arbitration.
ASIMOV reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service at any time. Any modifications will be effective immediately upon posting to our website. It is your responsibility to check our website periodically for changes.
In the event of significant changes that may affect your rights or the operation of your purchased robotics (such as changes in data privacy or software licensing), ASIMOV will make reasonable efforts to notify registered users via the email address associated with their account or through a prominent notice on our homepage.
Your continued use of or access to our website, services, or robotics products following the posting of any changes to these Terms of Service constitutes binding acceptance of those changes. If you do not agree to the new terms, you must cease using the Service and, if applicable, contact support regarding your account status.
As a distributor of third-party robotics, we note that manufacturers may update their own End-User License Agreements (EULA) or firmware policies. ASIMOV is not responsible for changes made by third-party manufacturers, but we will strive to inform our clients of how these updates impact our general Terms of Service.
Spanish, English, Chinese (Mandarin), Portuguese, and French (prioritized service via tickets).
24/7 for reception; target first human response in 2 hours on business days.
These Terms of Service, along with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and ASIMOV. This agreement governs your use of the Service and the purchase of robotics, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Service).
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
The failure of ASIMOV to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of ASIMOV.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ASIMOV may assign its rights and obligations under these Terms to any third party (such as in the case of a merger, acquisition, or sale of assets) without restriction or prior notice.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. The section headings used herein are for convenience only and shall not affect the interpretation of the clauses.
Provisions that by their nature should survive termination of this Agreement—including, without limitation, Intellectual Property, Dispute Resolution, Limitation of Liability, and Indemnification—shall remain in full force and effect after any termination or expiration of these Terms.
By accessing our website, purchasing any robotics hardware, or utilizing our specialized software services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This constitutes a legally binding agreement between you and ASIMOV.
You agree that your use of the “Click-to-Accept” buttons, “Purchase” buttons, or the mere act of navigating this site serves as your electronic signature and evidence of your intent to be bound by these Terms, as if you had signed a physical document.
You represent and warrant that you are of legal age to form a binding contract in your jurisdiction and that you have the full power and authority to enter into this agreement, whether on your own behalf or as an authorized representative of a business entity.
These Terms apply to all users of the site and services. If you do not agree to all the terms and conditions of this agreement, you are strictly prohibited from accessing the website, purchasing products, or using any ASIMOV-distributed technology.
As a distributor, ASIMOV facilitates the sale of third-party robotics. By accepting these Terms, you also acknowledge that your use of specific hardware may be subject to additional End-User License Agreements (EULA) provided by the original manufacturer, which you agree to review and accept upon the first activation of the device.
FedEx coverage references: – Countries/Territories Served (Update April 15, 2024): https://www.fedex.com/en-ca/shipping-services/international/countries-territories-served.html – Countries or Regions Not Served by FedEx (support page): https://www.fedex.com/en-jp/customer-support/faq/sending/what-goods-can-i-send/countries-not-served.html
Note: Coverage may vary or be suspended without prior notice due to regulatory or operational conditions. Always verify current availability before making your purchase.
